Frequently Answered Questions
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Application & Policies
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There are various ways to apply:
On this website, click the “View Availability” button on the individual property pages. This will take you to RentCafe, which has an up-to-date listing of what is available.
From RentCafe you can contact us directly or complete the suite application form. Note: If, when you click View Availability Here on a property page and it takes you to a page showing “Apartments for rent in Edmonton”, it means that this suite is not currently available.On Facebook, find our latest listings here, then send us a direct message requesting an application form for a specific suite.
On Google or another search engine, search the property address you’re interested in and look for our listings on platforms such as RentFaster.
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You can find a detailed list of rental requirements here.
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Please refer to your lease agreement for your obligations regarding general tenant and liability insurance. Our insurance does not cover your personal belongings or liability. You can be held liable for any damage or injury caused by you, your family, your pets or your guests. Each tenant is required to carry a $2M policy. You can choose your own insurance company to purchase from; however, please ensure you forward your new and renewed certificate of insurance to our Property Manager.
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Generally, a maximum 1-3 pets per household (each property varies, please inquire) are allowed. Pets are defined as dogs, cats or fish.
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Simply log into the tenant portal to update any contact information necessary. This information updates automatically in our system so that we always have the current contact info for you.
Property Care
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Please do not alter any lock or install a new lock, door knocker or other attachment(s) on any door.
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Your home has been cleaned and (possibly) painted prior to your move in. We attempt to have it painted a neutral colour to suit most decor and we insist it remain that colour. Tenants are not allowed to paint any walls or baseboards, hang wallpaper, use sticky strips of backsplash or install “contact paper” inside the cabinets without the written permission from our Property Manager.
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It will be the responsibility of the tenant to ensure that landscaping for areas serving their individual unit — such as steps, entryways, or walkways used exclusively by them — is properly maintained. This includes grass mowing and trimming, weed control, litter pickup, and snow removal.
The landlord will maintain all common property areas, including shared sidewalks, internal pathways, city sidewalks, and access areas that serve all residents.
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All properties managed by The Quarters are strictly NON-SMOKING/NON-VAPING properties.
The Quarters reserves the right to fine anyone caught smoking/vaping in their unit $150.00 per incident. Numerous incidents may result in an eviction notice.
Never put a smoldering cigarette butt in a planter as the peat moss in most soils will feed a fire. Please do not throw your cigarette butts on the grounds of the premises and ensure they are completely out prior to leaving.
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For safety reasons, live Christmas trees are not allowed.
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If you are away for more than 3 consecutive days, you are required, by your lease, for insurance purposes, to have someone check on your home every 72 hours. Please ensure that you let management know, in writing, the name(s) of the people or persons who will be checking on your home and what dates/times they will arrive and how long they will be on the premises. Management will not be responsible for letting them into the premises, so please arrange that before your departure.
Please also:
notify the mail, newspaper, or any other delivery personnel so they can hold your deliveries until your return.
ensure all cupboards are checked for unwrapped food, control foul odors and remove all garbage.
turn off all lights, make sure all small appliances are turned off or unplugged (stove, coffee makers etc.) and ensure all windows are securely closed.
if you have a balcony/deck, ensure the door is closed and locked.
arrange to have your rent payments made prior to your absence or sent to The Quarters if you will be away on the first of the month as the expectation is the same as if you were on site.
Maintenance Requests
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Through your tenant portal you can submit maintenance requests at any time.
The submitted request will create a work order that goes directly to our Maintenance Team and allows you to track the completion of the request. This is the required and most convenient way to ensure we receive requests.
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Maintenance emergencies include:
No heat (in winter)
Floods or leaks
Fire or fire hazards
No electricity (please check your breaker before submitting a request)
Smell of natural gas (rotten eggs)
No hot water
For emergency maintenance situations, please contact your Property Manager immediately. Phone calls outside of the Property Manager’s regular business hours are for urgent matters only.
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Our Maintenance Technicians are available Monday – Friday from 8:00AM –4:00PM. All non-urgent maintenance requests are to be submitted through your Tenant Portal. When you submit the request, you have the option to allow Management and Maintenance personnel to enter your home at anytime between 8:00AM – 4:30PM. If you do not, we will post the appropriate 24-hour notice to enter which then grants us permission to enter.
Please allow a reasonable amount of time for us to respond to any non-emergency maintenance requests. We endeavor to provide same day service; however, all requests are put into a priority sequence and are completed as such.
All maintenance is required to be completed by one of our Maintenance Technicians or our approved vendors. Tenants are not permitted to contact outside vendors for maintenance requests. Tenants will not be reimbursed for any invoices contracted out by the tenant to outside vendors.
Release & Renewals
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Your lease does not automatically renew, and it does not convert to month-to-month tenancy upon its expiry.
Prior to your lease ending, you will be contacted by our Property Manager with the option to renew for an additional 12 months. Should you decide to renew, you will be sent a new lease and once fully executed, it will be uploaded to your tenant portal for your viewing.
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Tenants are not permitted to assign the lease or any interest therein, nor sublet said premises or any part thereof without the prior written consent of management, and any attempted assignment or subletting without written consent of management shall be null and void. This includes, but is not limited to short term leases, vacation rental and Air BnB and other.
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Your security deposit will be processed in accordance with Alberta's Residential Tenancies Act.
Within 10 days of the tenancy ending, we will either:
Return your security deposit in full, or
Provide a statement of account outlining any deductions, along with any remaining balance.
If damages or repairs are still being assessed or completed, we may provide an initial statement within 10 days, followed by a final statement once all costs are confirmed.
Security deposit returns and/or statements will be sent to the forwarding address provided. If no forwarding address is provided, documents may be sent to the last known address on file.